Claremont Medical Practice aims to give a friendly and professional service to all our patients. However, if you have a complaint or concern about the service you have received, please let us know. We operate a Practice Complaints Procedure as part of the NHS complaints system which meets national criteria. Complaints should be addressed to Mrs Debbie Sargeant, Practice Manager, alternatively you may ask for an appointment with Mrs Hunt to discuss your concerns.
If you feel you cannot raise your complaint with us, you may contact NHS Commissioning Board, PO Box 16728, Redditch, B97 9PT. National Call Centre tel: 0300 311 22 33. Anyone wanting help or advice regarding a complaint can contact the Patient Advice & Liaison Service known as PALS on 0300 123 1672 or 01392 267665, or text on 07789 741099. Alternatively you can contact ICAS, The Independent Conciliatory Advice Service on 0845 1203782.